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Frequently asked questions

Plans

Can I cancel anytime?


Absolutely. We make it easy to cancel by going to "My Subscriptions" in your account page. Once you cancel, we will make sure to complete any designs we had already started. Any requests that were not started will not be worked on.




What does unlimited mean?


You can submit as many app design requests as you like while your plan stays active.





Contact

Where are you located and what are your work hours?


- Based in Northern California - Work hours are 8am - 6pm Pacific Time - Monday thru Friday Feel free to contact us at hello@launchdisco.com at any time.




How can I contact you?


Send an email anytime to hello@launchdisco.com




What is your main form of communication during the whole process?


Email. It's the easiest way to stay organized.





Services

Tell me more about the designs and process.


  • We use Figma.
  • Made in house. Nothing is outsourced.
  • All our images, icons, and resources are approved for commercial use. If you have your own images, icons, and visuals then we are happy to use those.
  • Each app design is unique to your idea.
  • Final zip file will include: Figma file, PDF file, color palette, & a folder with any visual materials and resources.
  • Your designs are 100% yours.




How long will it take to receive my files?


You'll receive your first design in less than a week. We will keep an open line of communication with you at all times. You'll never be left in the dark.




Do you only focus on app design?


Yes




What don't you do?


  • Website design
  • Logos, social media posts, business cards, banners, brochures, icons, blog graphics, flyers, & marketing materials.
  • Pornographic app ideas
  • Animated designs
  • Development




How does the process start?


After you sign up, select and pay for a plan, you will receive a Google form that includes questions for you to answer. This will help us have a better understanding of your idea and if we need more information we will email you. We highly encourage that you share as much as possible that way we can execute your designs with precision.